Virtual Concierge
An online concierge program based on 4 decades working in the hospitality industry
Virtual concierge apps and mobile websites are a fast-increasing tool used in the hospitality industry to increase guest loyalty. Meeting planners and CVBs are learning that virtual concierge apps can serve them well, also. TGI has developed its virtual concierge app to meet the needs of all three industries. What’s more, our virtual concierge app is priced more affordably than other options.
A virtual concierge is a mobile-friendly website or mobile app that performs some of the tasks usually associated with in-person concierge services. A virtual concierge does not replace a concierge desk. Instead, the app frees up valuable concierge time, as well as put concierge services within financial reach of smaller properties.
A virtual concierge service is useful to professional meeting planners and visitors bureaus, as well as to the hospitality industry. Meeting attendees and visitors, like hotel guests, will appreciate the services offered by a virtual concierge app – recommendations for activities, help with reservations, and help with logistics like cab rides and airport transportation.
Travelers prefer recommendations from trusted sources who know the area, despite the popularity of reviews on the “social web.” A virtual concierge app provides this service, and many more.
Depending on your particular needs, our basic virtual concierge app can be customized to include items like:
- Recommendations of “must-do” activities, with “book now” functionality
- Suggestions and reservations links for local dining
- Info on current cultural offerings, like theater, music, and comedy
- General area information
- Hotel or convention facility information
- Weather forecasts
- Taxi services
- Guest services like room service and housekeeping
- Meeting agendas and important meeting updates
- Satisfaction surveys
Is a virtual concierge app expensive?
TGI’s pricing model puts virtual concierge apps well within financial reach. We charge a one-time fee for highly customized virtual concierge products, or our generic virtual concierge app is available for no cost. Even with a fully customized virtual concierge app, you may be able to offset most, if not all, the cost by securing ads from carefully selected sponsors.
In our experience, sponsors are eager to participate in a product that will reach guests during the pre-travel period, when most travelers plan their sightseeing, shopping and dining itineraries.
Only TGI's virtual concierge service combines a digital concierge with print visitor maps.
And if “free” isn’t enough, the Best Guest Guides are the only virtual concierge app that also come with a second product that more than three-fourths of hotel guests and visitors request at their first trip to an information desk. A print map. Our unique, illustrated 3-D visitor maps have been a favorite among major hotel chains and visitors bureaus for more than 40 years. The customized print maps will highlight the location of your hotel or your city information desks and will focus on activities your hotel already recommends.
We absolutely love the maps! Most importantly, so do our guests! Every time I open the map they are intrigued by how well designed it is. These maps really do help the guests get a visual on where they are and what's around them. We are truly blessed to have met you all, and what you have done for the hotel.
Kiana Uechi-Won, Sales and Front Desk Manager, Courtyard by Marriott North Shore (Oahu, Hawaii)
Our customers love these maps. They are a kind of “analog anchor” in a digitized world. And I am talking of travelers in their 30s who grew up with the Internet – they love them!
Lothar Ruessmann, Managing Director, Lufthansa City Center Business Travel (Cologne, Germany)
We've worked with TGI for many years and have always been satisfied with the products and service. They adapt to your unique needs and produce a well-liked and appealing product. Our guests especially appreciate the creative graphics that include the surrounding area, hotels, the university, and other landmarks.
Phil Sammer, General Manager, Ilima Hotel (Oahu, Hawaii)
Your maps are my absolute favorite to provide.
Leea Purcell, Hawaii Concierge, Four Seasons (Oahu, Hawaii)
These are the best maps we have had!
Rebecca Perry, Boston University Questrom School of Business (Boston, Massachusetts)
TGI is a helpful and collaborative company to work with. Their maps are appealing and cost-efficient.
Tony DeLellis, Owner, KapohoKine Adventures (The Big Island, Hawaii)
TGI is always responsive to our needs and ensures that we are never without collateral. The maps that we use are in demand with our marketing agents as they are eye catching and detailed.
Stacie Shinsato, Marketing Administrator, Wyndham Vacation Ownership (Oahu, Hawaii)
These are the best maps we've ever used. They are unique and memorable, and TGI is a helpful, reliable, and hard-working company.
Tara Chicoine, Senior Marketing Manager, Marriott's Ko Olina Beach Club (Oahu, Hawaii)
TGI provides great service and reliability. The maps are well-liked and a valuable marketing piece.
George Cagasan, Hilton Grand Vacations (Oahu, Hawaii)
We've found TGI's maps to be very effective in marketing and promoting local attractions, community assets and visitor offerings in the Twin Cities Gateway destination area. The maps are well-liked, and TGI is a helpful and responsive company to work with.
Steve Markuson, Brand & Creative Account Director, Twin Cities Gateway (Minneapolis/St. Paul)
