Virtual Concierge

Affordable virtual concierge apps for hotels and resorts

An online concierge program based on 4 decades working in the hospitality industry

Virtual concierge apps and mobile websites are a fast-increasing tool used in the hospitality industry to increase guest loyalty. Meeting planners and CVBs are learning that virtual concierge apps can serve them well, also. TGI has developed its virtual concierge app to meet the needs of all three industries. What’s more, our virtual concierge app is priced more affordably than other options.


A virtual concierge is a mobile-friendly website or mobile app that performs some of the tasks usually associated with in-person concierge services. A virtual concierge does not replace a concierge desk. Instead, the app frees up valuable concierge time, as well as put concierge services within financial reach of smaller properties.

Get a customized virtual concierge app for a reasonable one-time cost.
TGI's virtual concierge app works with Google Maps for point-to-point directions.
TGI's virtual concierge app offers users the 24-hour convenience of real-time online booking for popular activities.
The virtual concierge app reaches hotel guests during the crucial pre-arrival period, making it an attractive sponsorship opportunity for local tours and activities.

A virtual concierge service is useful to professional meeting planners and visitors bureaus, as well as to the hospitality industry. Meeting attendees and visitors, like hotel guests, will appreciate the services offered by a virtual concierge app – recommendations for activities, help with reservations, and help with logistics like cab rides and airport transportation.

Travelers prefer recommendations from trusted sources who know the area, despite the popularity of reviews on the “social web.” A virtual concierge app provides this service, and many more.

Depending on your particular needs, our basic virtual concierge app can be customized to include items like:

  • Recommendations of “must-do” activities, with “book now” functionality
  • Suggestions and reservations links for local dining
  • Info on current cultural offerings, like theater, music, and comedy
  • General area information
  • Hotel or convention facility information
  • Weather forecasts
  • Taxi services
  • Guest services like room service and housekeeping
  • Meeting agendas and important meeting updates
  • Satisfaction surveys

Is a virtual concierge app expensive?

TGI’s pricing model puts virtual concierge apps well within financial reach. We charge a one-time fee for highly customized virtual concierge products, or our generic virtual concierge app is available for no cost. Even with a fully customized virtual concierge app, you may be able to offset most, if not all, the cost by securing ads from carefully selected sponsors.


In our experience, sponsors are eager to participate in a product that will reach guests during the pre-travel period, when most travelers plan their sightseeing, shopping and dining itineraries.

Only TGI's virtual concierge service combines a digital concierge with print visitor maps.

And if “free” isn’t enough, the Best Guest Guides are the only virtual concierge app that also come with a second product that more than three-fourths of hotel guests and visitors request at their first trip to an information desk. A print map. Our unique, illustrated 3-D visitor maps have been a favorite among major hotel chains and visitors bureaus for more than 40 years. The customized print maps will highlight the location of your hotel or your city information desks and will focus on activities your hotel already recommends.

We respond within 2 business days. Get samples, demos, quotes, and more.

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